Kongresskultur Bregenz among the world's three best congress centres
International AIPC Apex Award 2018 draws on extensive customer surveys
Kongresskultur Bregenz is one of the three congress centres with the highest level of customer satisfaction in the world. It won the AIPC Award 2018 in London on Tuesday evening. The international association of congress centres confers the award every two years, based on extensive customer surveys.
The Association Internationale des Palais de Congres (AIPC) has once again named Kongresskultur Bregenz (KKB) one of the three best convention centres worldwide. KKB, located in the province of Vorarlberg, has made it into the top three three times already – in 2004, 2010 and 2016 thanks to excellent evaluations by clients. The AIPC Apex Award is conferred every two years on the basis of extensive surveys that ask clients to rate various criteria.
This year, Kongresskultur Bregenz is one of two runners up, alongside the Palais des Congrès de Montréal in Canada. The winner of the coveted prize is Valencia Conference Centre in Spain. Competitors included Adelaide Convention Centre, Singapore Expo and the ICC Durban, South Africa. Altogether 17 of the event centres taking part made it onto the list of finalists.
High customer satisfaction
In 2018, 1,843 reference clients of all the participating candidates were surveyed. They were asked to rate various categories like technical facilities, event planning, organisational achievement, project management and catering. "The award is of great importance to us because it reflects our customers' high level of satisfaction in an unfiltered way," says a delighted Gerhard Stübe, director of KKB. "In consequence it's an award that recognises the high level of advisory expertise of the members of our team. That spurs us on for the future, too."
Currently 185 leading conference centres in sixty countries are members of the APIC. It has awarded the title Best Congress Centre of the World since 2000. The award is based on extensive customer surveys conducted by the internationally respected market research institute Ipsos.