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One contact person for all a client's needs

The 23 rooms for hire at Kongresskultur Bregenz are highly diverse and versatile – they can be used to host a small meeting with 50 participants, a convention with 2,000 attendees, or the big Vorarlberg apprentices' ball with up to 4,000 guests who are dispersed all over Bregenz Festival House. The organisation holding the event enjoys the convenience of being able to arrange all the details with one single contact person – whether it's visitor logistics, room design, teaching methodology or catering.

One contact person for all a client's needs

Flexible and transparent

The various services are assembled in a building block system transparently. The first building block is the hiring of the room(s). On top of that come supplementary services such as sound and stage technology and visitors service (e.g. cloakroom) according to individual requirements. Every Kongresskultur project leader has specialised in particular kinds of event. In the case of Matthias Wunder it's trade fairs, conferences and corporate functions. Born in Upper Swabia, Wunder graduated from a degree course in congress and event management where students alternate every three months between university and in-company practical training. He found out about Bregenz as an event location partly from the shooting of the James Bond film A Quantum Of Solace there in 2008.

From A to Z

After Kongresskultur Bregenz receives an enquiry containing basic organisational data like the provisional date of the event and the number of participants, the first step is an exact analysis of what the customer needs – and does not need. This forms the basis on which Wunder can make a tailor-made proposal. Discussion with the client is indispensable for him and his colleagues: "Thanks to our experience, we can make customised recommendations, which goes down very well." The questions discussed include: what format best suits the planned event? And what exactly does it aim to achieve? Sometimes it's seemingly minor but nevertheless important things that make the difference: when to have a break, and how long it should ideally last. And what about the furniture? Here, too, Kongresskultur Bregenz offers flexible solutions.

Personal contact

After that first discussion, Matthias Wunder remains in constant contact with the client. Whether it's details of lighting, menu options or hotel accommodation for the guests, he sorts any questions out with his colleagues or with network partners like Convention Partner Vorarlberg. With Matthias Wunder as a competent partner, the client saves a lot of time and effort. On the day of the event it goes without saying that he is there in person. "We see ourselves as the interface between the client on one side and the technical equipment and other service providers on the other. That way we offer clients the best possible service," he says.

Heart and soul

If the time spent studying is included, Wunder (31) already has ten years of service at Bregenz behind him. "I like the fact that everyone here puts their heart and soul into it. The clients sense that and appreciate it." When he talks like this, it sounds very much like he intends to be at Kongresskultur Bregenz for many years to come.

 

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Your contact person

Matthias Wunder
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